What can we help you with?
Please see our main Terms and Conditions for the Supply of Goods. In the event of any conflict between those terms and the answers to these Frequently Asked Questions our Terms and Conditions for the Supply of Goods will prevail.
- How can I buy from you directly?
- How can I change my Sylvanian Family Shop order if I have already paid?
- What payment methods do you accept?
- Will my personal information be secure when shopping online at the Sylvanian Families Online Shop?
- When will you charge my credit card?
- What is an out of stock item?