faq
FAQ

Exchanges & Returns

How can I return something I bought from the Sylvanian Families Shop?

Should you wish to return the purchase please contact us within 14 days of receipt of your order with your original order tracking number, the item code, the reason for the return and your full name. If a refund is granted we will email you with a notification. We might require a copy of the original invoice upon collecting. The goods must be returned to us in the same condition (including the original packaging) as they were when sold.

Refunds are made within 30 days.