faq
FAQ

Online Shop

How can I buy from you directly?

We like to support all of our toy retailers, therefore please visit your local Sylvanian Families stockist where you can also get friendly advice on age suitability and product benefits. A list of Sylvanian Families stockists is available here. If the stockist does not have the product you are looking for available or you do not have a stockist near you then please order from the Official Sylvanian Family Shop online at www.sylvanianfamilies.co.uk.

To buy a product online just find the product you want and click ‘Add to Cart’. When you are logged in your shopping cart will be visible on the right hand side of the page. You can make changes to your order here before we ask for all the relevant payment & delivery details.

Please note that we are unable to take payments over the telephone

. If you have any questions, please get in touch by using our Contact Us form or emailing directly to customerservices@epochmakingtoys.com