faq
FAQ

Online Shop

How can I change my Sylvanian Family Shop order if I have already paid?

If you’ve ordered direct from the Sylvanian Families Online Store and have requested Standard Delivery then we can amend your order within 4 hours from when the order was placed. If you would like to make amendments to your order within the 4 hour time period please use the Contact Us form and select Order Enquiry or Cancel Order if you have changed your mind.

If you have requested Next Day Delivery then unfortunately we are unable to amend your order as we normally pack and send orders as soon as possible to ensure a speedy delivery. If you would still like to amend or cancel your order then we can still do an exchange or refund once you have received the product. Please see the Exchanges & Returns chapter for more information on the terms and conditions of these processes.