faq
FAQ

Order Status

How do I cancel my order?

If you’ve ordered direct from the Sylvanian Families Online Store and have requested Standard Delivery then we can cancel your order within 4 hours from when the order was placed. If you would like to cancel your order within the 4 hour time period please use the Contact Us form and select Cancel Order.

If you have requested Next Day Delivery then unfortunately we are unable to cancel your order as we normally pack and send orders as soon as possible to ensure a speedy delivery. If you would still like to amend or cancel your order then we can still do an exchange or refund once you have received the product. Please see the Exchanges & Returns chapter for more information on the terms and conditions of these processes.