faq
FAQ

Products

I've lost a Sylvanian Families part and want to buy a replacement. What should I do?

Please contact our customer service team on customerservices@epochmakingtoys.com. They will advise you on the stock availability of the part and the price. If you are happy with the price and we have the item in stock then please confirm to the customer services team. Parts can only be purchased by cheque or postal order.