faq
FAQ

Products

There were pieces missing from my new Sylvanian Families toy. How can I get these pieces?

On the rare occasion that something is missing from a Sylvanian Families set, don’t worry, if we have the part available in stock, then we can send the part directly to your home. Please contact our customer service team via customerservices@epochmakingtoys.com. Describe the part itself and any faults in as much detail as possible to ensure we send the correct part. A copy of your receipt of purchase may also be required. We will send an email confirmation once the part has been sent or notify you if for whatever reason we are unable to send the part.