faq
FAQ

Catalogues & Newsletters

    How can I request a SylvanianFamilies Shop catalogue?

    If you would like a hard copy of the Sylvanian Families catalogue then please email customerservices@epochmakingtoys.com and we will put one in the post to you.

    If you would like to hear all about our exciting news and any special offers then subscribe to our Newsletter here .

    If you would like to join our fan club for exclusive news and contents then you can join here .

    Also don’t forget all the products are available to view on our online catalogue. Just click on the appropriate category in the top menu bar to find a product that you like or use the product search field on the right hand side.

    How do I subscribe to the Sylvanian Families newsletter?

    Just click Login at the top right corner, then click  Create an account  and then fill in the form. Once you register to the website you will be automatically subscribed to the newsletter. If you do not wish to register to the site but still want to receive the newsletters then you can enter your email address in the Newsletter sign up box on the bottom right of the page.

    How do I unsubscribe from the Sylvanian Families newsletter?

    If you wish to unsubscribe from the Sylvanian Families newsletter then just click unsubscribe at the bottom of the newsletter and you will automatically be removed from the list.