How can I buy from you directly?
To buy a product online just find the product you want and click ‘Add to Cart’. When you are logged in your shopping cart will be visible on the right hand side of the page. You can make changes to your order here before we ask for all the relevant payment & delivery details.
Please note that we are unable to take payments over the telephone
. If you have any questions, please get in touch by using our Contact Us form or emailing directly to firstname.lastname@example.org
How can I change my Sylvanian Family Shop order if I have already paid?
If you have requested Next Day Delivery then unfortunately we are unable to amend your order as we normally pack and send orders as soon as possible to ensure a speedy delivery. If you would still like to amend or cancel your order then we can still do an exchange or refund once you have received the product. Please see the Exchanges & Returns chapter for more information on the terms and conditions of these processes.