faq
FAQ

Website technical support

    Why do I have to register?

    If you want to order from the website you have to register first. By registering, you will provide us with all the data we need to be able to deliver your order (I.e. name, address). It will also enable us to keep you informed about your delivery via email.

    How to register?

    On the homepage just click Create an account and fill in all required data.You can now order.

    I’ve forgotten my password, how do I proceed?

    When you don’t remember your password, please click on ‘Forgot Password?’ and you will be redirected to the password wizard.
    Please provide here your email/login information and you will receive an email to reset your password.

    Can I change my name/address in my account?

    Yes, if you are logged in then you will have access to your own unique Account Dashboard which is accessible from the right hand side of the page. Here you can edit your billing and delivery address information by clicking the edit button.

    Can I change my password?

    If for any reason you want to change your password, this is possible. Please log in using your existing password and then click ‘Account Settings’ on the right hand side. Here you can create a new password.

    I’ve forgotten my email/login, how do I proceed?

    If you have forgotten your login details, please contact us

    I want to remove my account, is this possible?

    If for any reason you want to remove your account then please contact us to delete it.