Shipping-Delivery
Shipping & Delivery

All orders are shipped on the same day or as soon as possible depending on the following factors:-

Xmas & New Year Deliveries


All orders received by 12pm Friday 20th December will be dispatched the same day and should be delivered as per our standard delivery service. However, we cannot guarantee pre-xmas delivery.
We will process orders on Monday 23rd, Friday 27th and Monday 30th December but can only deliver based on our standard delivery service.
Normal delivery will start from 3rd January 2020.

For guaranteed pre-xmas delivery, please order by Wednesday 18th December 2019.

Time of Order


If the order is placed before 12pm and all items are in stock, the order will be dispatched on the same day or the next viable working day. Please check the above regarding pre-xmas deliveries.

Standard Delivery


£2.99 for orders under £30. Free for orders over £30.
Standard delivery: during Xmas and New Years, we are extending delivery times to 1-5 days. Please bear with us during the peak season and give yourself enough time to receive the order. Please check the above regarding pre-xmas deliveries.

For guaranteed pre-xmas delivery, please order by Wednesday 18th December 2019.

Click & Collect


We have introduced a new Shipping method to coincide with the opening our Pop Up shop in Central London. We have selected 20 products from our Core collection / Exclusives and made them also available for Click + Collect. If you mix these items with non Click + Collect items, the order will be shipped using our normal delivery service.

Click + Collect orders are available next day and in some cases on the same day. Please get in touch with our Customer services team for any special requests.

All Click + Collect orders must be collected within 14 days. If you want to specify a date beyond this, please email customerservices@epochmakingtoys.com or call 0843 557 4062.

Pre-Orders

If you order items which are not yet available in stock (pre-order), your entire order will be shipped together as per the date for pre-ordering. Currently this applies to the Exclusive collection and the items will be available to ship from 22nd October. If you would like to receive the items not on pre-order earlier, please place a separate order.

***Please contact us before placing an order if you would like or need a Special Delivery service.***

T: 0843 557 4062    E: customerservices@epochmakingtoys.com